HP Windows 10 Support Center - Computing
HP Windows 10 Support Center - Computing
Speaker volume goes down unexpectedly after update from Windows Update (Pavilion 15-cw1000 series)? Find fix here
Windows 10 Updates
Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.
Windows 10 Updates
Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.
Before you update
Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed
Check product compatibility:
Installing Windows 10 updates on non-compatible products may result in issues that may break functions or features. HP keeps a record of all products that are tested for newer Windows 10 versions. For tested products, HP will provide updated driver and software. Click here to view a list of tested productsRun Performance tune-up:
HP performance tune up can help improve system performance and free-up space so that updates can download and install on you PC.
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Performance Tune Up check
HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.
HP Performance Tune Up check requires HP Support Assistant version 8.5 and later.
Update BIOS:
BIOS is a key element that ensures newer updates and existing components can work together. Ensure that you have the latest BIOS installed in your PC before updating Windows 10. To learn more about how to install updated BIOS, visit the documents below.Update Graphics Drivers:
An out-of-date graphics driver can cause the Windows update to fail and roll back. It is recommended to check and ensure that the latest Graphics drivers are installed in your computer before starting the update process. Visit the Software Download Page to select your product and download the latest driver.Check for updates:
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. For additional information visit Updating drivers and software with Windows update.
Windows 10 Known Issues
HP and Microsoft work together to identify issues that may occur post Windows 10 updates. As issues are identified, HP will release updated drivers and software as fixes through Windows update as well as our Software Download pages. It is recommended that you run all Windows updates to ensure that all latest drivers, software and fixes are installed in your PC. Here is a list of top known issues that may occur on HP products post a Windows 10 update is installed.
| Issue Description | Recommended Solution |
|---|---|
| Synaptics TouchPad Driver Settings Cleared After Updating Windows 10 | Update the driver settings Last updated: 12-Dec-2019 |
| Outdated Intel RST Driver Prevents Upgrade to Microsoft Windows 10 | Update the Intel RST driver Last updated: 09-Aug-2019 |
| No Sound after installing Windows 10 Update | Update the Audio Driver N/A |
| Error: "This PC can't be upgraded to Windows 10" When Upgrading to Windows 10 Version 1903 | Remove all external media and USB devicesLast updated: 28-May-2019 |
| Windows 10 RS5 Upgrade Stops Responding at HP Logo Screen | Download and install the BIOS update Last updated: 15-Mar-2019 |
| HIDClass Driver Fails to Install Through Windows Update | Download and install the HP Wireless Button Driver Last updated: 27-Feb-2019 |
| Low disk space error appear when attempting to upgrade to Windows 10 April 2018 update on a 32GB storage hard drive | Free up storage on 32GB hard drive Last updated: N/A |
| System crashes with blue screen and UEFI screen appears after reboot when upgrading to Window April 2018 update | Install Windows Update KB4100403 Last updated: 08-May-2018 |
| Windows Defender Security Center error - update your security processor or TPM firmware after Windows 10 April 2018 update | Update your Security Processor (TPM) Firmware Last updated: 21-May-2018 |
Fix Issues
Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors
Topics on this page
Fix Issues
Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors
Topics on this page
How to use Bluetooth on Windows 10 HP PCs
Bluetooth wireless technology provides short-range communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers. Some examples include:
- Sharing pictures with other Bluetooth devices nearby
- Sending files to a Bluetooth printer
- Transferring files to nearby Bluetooth computers
- Listening to music on a Bluetooth headset
The document below will help you learn to connect and use Bluetooth compatible devices to your computer, such as printers and headsets.
Slow Performance on Windows 10 HP Computer
Your computer is not performing as expected? Do you see any of the following symptoms?
- Performance issues with a program or application<
- Issues trying to start Windows<
- Issues trying to shutdown Windows
- Windows Update freezes or hangs
- Performance issues with games
- Programs stop responding
To resolve these issues, try HP Performance Tune-up
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Performance Tune Up check
HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.
HP Performance Tune Up check requires HP Support Assistant version 8.5 and later.
Sound not working on Windows 10 HP PCs
Are you experiencing the following sound or audio issues?
- No sound coming from the speakers
- No volume or the audio is not working
- Sound is muffled, intermittent, crackling/popping or otherwise distorted
Follow the steps in these documents given below to find solutions to resolve many sound or audio problems on your HP computer.
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Audio check
HP Audio check performs various diagnostic tests and resolves audio issues automatically and provides a Test button for you to verify that sound issues are resolved.
HP Audio check requires HP Support Assistant version 8.5 and later.
Wireless Network and Internet Connection issues in Windows 10
A variety of software and hardware problems can cause your Wi-Fi to stop working.
This document contains instructions to solve wireless Internet problems in Windows 10 including slow connection, no internet, connection drops, or service not detected.
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Network check
HP Network Check is a comprehensive network diagnostic that can automatically diagnose, repair and easily help you troubleshoot the issue that is preventing your network or internet from functioning correctly.
HP Network check requires HP Support Assistant version 8.5 and later.
Blue screen error messages in Windows 10 HP PCs
There are many reasons that a computer does not start up or boot into the Windows operating system or displays a blue screen when operating. If your computer displays a blue screen, review this document to guide you with the solution.
Microsoft Error Lookup
Use this search tool to find more information from Microsoft related to Windows error codes that you may encounter in your HP Product.
SEARCH
Touch screen not working on Windows 10 HP PCs
If your computer touch screen is not responding when tapped, or if the mouse pointer moves to the wrong place on the screen, follow the steps in this document below to fix the touch screen performance.
HP Battery Check
Is your HP battery not charging or not holding a charge? If you are facing battery related issues with your HP Notebook PC, you may need to replace or calibrate the battery. Test your battery condition and improve battery life using HP Battery Check Utility
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Battery check
HP Battery Check provides a simple but accurate test of the battery for notebooks and provides advanced information on the state of the battery and any maintenance action that may be required.
HP Battery check requires HP Support Assistant version 8.5 and later.
Manage User Accounts and Logins in Windows 10
Passwords and separate accounts help keep the information on the computer private and secure. Manage user accounts and logins in Windows 10 by changing privileges, resetting passwords, or linking to a Microsoft account.
HP Windows 10 System Recovery
Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer.
HP and Microsoft provides a variety of recovery tools to restore the computer to its original factory condition. Use these documents below to identify the proper recovery tool and recover or reset your PC.
HP Windows 10 Sleep and Hibernate Issues
Are you seeing following problems after an upgrade to Windows 10?
- The computer does not wake up from sleep or hibernate mode
- The computer does not go into sleep or hibernate mode
- The computer wakes from sleep mode unexpectedly
- Sleep and hibernate issues after upgrading to Windows 10
This document will help you resolve sleep and hibernate issues with Windows 10
Setup and Use PC
Learn how to setup your new HP computer, activate and use Windows 10
Setup and Use PC
Learn how to setup your new HP computer, activate and use Windows 10
Installing Windows 10 for first time use
If you are setting up a new HP computer or installing Windows 10, follow the instructions from the documents below to understand how to complete the out of box set up process and configuring Windows 10 for the first time use.
How to activate Windows 10 on HP and Compaq Products
To help prevent software piracy, Windows 10 must be activated with Microsoft License Server before it can be used. All HP computers and tablets that come with Windows 10 installed activate automatically once connected to the Internet to make it easier for you to set up your computer
How to Understand and Use Windows 10
Once you have installed Windows 10, refer to this guide Understanding and Using Windows 10 to help you learn and discover more about the features of Windows 10, including how to navigate, use apps and find answers to frequently asked questions about Windows 10
How to Go Back to previous version of Windows
If you installed Windows 10 in the past ten days, you have the option to return to the version of Windows you were using before the upgrade.
Follow the instructions in the document provide below to know how to use the Go Back feature in Windows 10 to restore Windows 8 or Windows 7 on your computer.
Improve
Run performance tune ups, update BIOS and manage power options to keep your HP Windows 10 PC running optimal
Improve
Run performance tune ups, update BIOS and manage power options to keep your HP Windows 10 PC running optimal
How to tune-up PC and improve system performance?
There are several reasons that could be impacting your computer and degrading performance.
- Computer Might Be Infected by a Virus or Malware
This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. - Computer is Slow
Chat with our HP Virtual agent for instructions on how to speed up the computer and improve slow system performance.
- Low Disk Space/ Disk Clean up
Windows uses disk space for caching files and virtual memory. If the free space on the hard drive drops too low, files do not save, discs do not burn, and the computer or tablet might become unreliable.
Find out what you can do to increase disk space and enhance performance - Update BIOS
Updating the BIOS, also known as "flashing the BIOS," replaces the BIOS firmware. When completed successfully, a BIOS update can fix or enhance aspects of a computer's performance, or provide support for newly installed hardware.- HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows)
- HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) (Windows)
- HP Business Desktop PCs - Updating the BIOS (Basic Input Output System)
- HP Business Notebook PCs - Updating the BIOS (Basic Input Output System)
Using HP Support Assistant
HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems, and resolve issues quickly and easily. It also provides valuable system information that you need when troubleshooting computer problems.
This document explains how to download, install and use HP Support Assistant to help keep your computer updated and secure in Windows 10
Windows 10 Power Plan and Battery Performance
A power plan is a collection of hardware and system settings that manage how your computer uses power. You can use power plans to reduce the amount of power your computer uses, maximize performance, or balance the two.
This document provides information about working with Windows 10 power plans. In addition, it provides methods for shutting down your computer, using various power modes, and troubleshooting power issues.
To improve the battery performance of your notebook PC, try the steps from the document below.
Powered by HP Support Assistant
Battery check
HP Battery Check provides a simple but accurate test of the battery for notebooks and provides advanced information on the state of the battery and any maintenance action that may be required.
HP Battery check requires HP Support Assistant version 8.5 and later.
