HP Print and Scan Doctor
HP Print and Scan Doctor for Windows
Fix printing and scanning problems with HP Print and Scan Doctor, a free tool for Windows.
Having printer issues with Mac? Download HP Smart and run Diagnose & Fix. Learn more here
Fix printing problems
Select from the following printing problems to diagnose and fix using the HP Print and Scan Doctor:
Resolving Printer Offline problem using the HP Print and Scan Doctor
- Windows: Download HP Print and Scan Doctor.
- Mac: Use Diagnose & Fix through HP Smart. Learn more here
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- If a screen displays prompting to turn on printer updates, click Yes and continue.
- If a screen displays prompting to make your printer the default printer, click Yes and continue.
- If you are still facing printer offline problem follow HP Printers - Printer is Offline (Windows)
See Additional resources if the problem is unresolved or if there are other printing problems.
Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor
- Windows: Download HP Print and Scan Doctor.
- Mac: Use Diagnose & Fix through HP Smart. Learn more here
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- Click Fix Printing.
See Additional resources if the problem is unresolved or if there are other printing problems.
Additional resources
HP Virtual Agent
Use our HP’s automated Virtual Agent to try and find a resolution for your issue.
HP Print / Scan / Fax Learning Center
Learn how to print, scan and fax with your HP Printer
HP Wireless Print Center
Find answers and get assistance with setting up your home network and HP printer for wireless printing.
Additional resources
HP Virtual Agent
Use our HP’s automated Virtual Agent to try and find a resolution for your issue.
HP Print / Scan / Fax Learning Center
Learn how to print, scan and fax with your HP Printer
HP Wireless Print Center
Find answers and get assistance with setting up your home network and HP printer for wireless printing.
Is your printer currently offline?
Does your printer display a status of offline or printer offline and the printer does not print?
Your software is downloading...
You are currently downloading a version of HP Print & Scan Doctor designed to resolve printer offline conditions.
You will be directed to a set of detailed steps...
If your download does not start, click here
Is your printer currently offline?
Does your printer display a status of offline or printer offline and the printer does not print?
Your software is downloading...
You are currently downloading a version of HP Print & Scan Doctor designed to resolve printer offline conditions.
You will be directed to a set of detailed steps...
If your download does not start, click here
Select registration option
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