HP Support for Windows 11 & Windows 10: How to Upgrade & Fix Problems

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HP Windows Support Center

Get Windows help, tips and support information on common questions for your HP Product.

Windows 11 Support

Optimize your upgrade to Windows 11

  1. First, check whether your PC is eligible for Windows 11 with PC Health Check.

  2. Next, go to Search box in your Windows task bar, type "Check for updates" press Enter. Windows will list your available upgrades.

  3. Prevent functional issues :Before you install Windows 11, install updated drivers, software, and the basic input output system (BIOS) to prevent serious issues. Learn more in the Prepare to Install Windows 11 section here.

  4. Back up your data to an external drive or a cloud folder.

  5. Download and install Windows 11. ​

  6. Confirm on drivers again: Installing a new OS can affect your drivers. Start on the Drivers page, identify your PC device, and follow steps to detect whether your drivers are up to date. Tip for PC! On the download page, use the “Detect my drivers” button, it checks for updated driver versions for you.​


Note:

  • If print/scan stopped working after upgrading to Windows 11, try these Print/Scan troubleshooting steps.
  • Check for optional MSFT quality fix updates regularly to prevent and fix Windows 11 issues How to check for optional updates.

 

Known Issues and Fixes with Windows 11

HP solutions for known issues

  • Unable to download and install HP Smart

  • Printer Setup Error: "Printer not found"

  • Printer Setup Error for Wi-fi setup using USB (HP Smart App)

  • "Scanning is currently unavailable" error (HP Smart App)

  • Print/Scan does not work after upgrading to Windows 11

  • No sound from speakers

  • USB flash drive install error: No drives can be found

  • Printer broke after June Windows update - For Laserjets connected via USB

Microsoft Windows 11 Resources

  • How to check for quality fixes from Microsoft.

  • Known issues and solutions

FAQs/Upgrade and Driver Information/Tested Products

Computing

  • Frequently Asked Questions around Windows 11

  • Upgrading to Windows 11 using Windows Update

  • Where do I find Windows 11 drivers and software for my model?

  • HP Business PCs and Workstations tested with Windows 11

  • HP Business PCs - HP Client Security Manager and Windows 11 compatibility

Printing

  • Windows 11 compatible HP Printers/Printer drivers & software

HP Windows 11 Videos

  • Get your HP PC ready for Windows 11 update

  • Upgrading to Windows 11 using Windows Update

  • Setting up Windows 11 for the first Time

Microsoft Windows 11 Resources

  • Upgrade details/Trending Topics

  • Use Windows 11 like a pro

If you want to download software and drivers for Windows 10 or Windows 11, then please visit our HP Support Software and Drivers page to get the latest drivers for your product.

 

Windows 10 Support

For support information on Windows 10 updates and issues fixes, please select your product family and continue.

 

Computing
Printing

Note: USB Printing broke post Windows update in June. Fix USB Printing

HP Products tested with Windows 10 22 H2 update

HP will provide provide Windows 10 22 H2 update drivers and software for tested products on an on-going basis.

 

To check for provide Windows 10 22 H2 update support for your HP Product refer to the document HP Products Tested with Windows 10


For more information from Microsoft on the Windows 10 22 H2 update, please visit support.microsoft.com  

Video
Get your HP PC ready for Windows 11 update
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Video
Upgrading to Windows 11 using Windows update
Privacy Policy© Copyright 2021 HP Development Company, L.P.
video
Setting up Windows 11 for the First Time
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